Support topics

ITS Service Desk
The ITS Service Desk serves the entire Hofstra community.
OpenVPN GUI troubleshooting
Here are tips for the most common issues encountered with the OpenVPN GUI client on Windows.
Remote access to the Labs
Students and faculty can access the department’s lab resources from off campus. A connection to the Computer Science VPN is required to access the vSphere client from off-campus and to SSH or RDP into virtual machines (VMs) in the Big Data Lab. The VPN must also be used to access...
How to access a PC with Remote Desktop
This guide shows you how to use Remote Desktop to access a Windows PC or virtual machine remotely.
Tunnelblick troubleshooting
Try these suggestions if you run into issues with Tunnelblick, the OpenVPN client used to connect to the Computer Science VPN and Cyber Range VPN on macOS.
Fall 2020 CS Tutoring Schedule
ALL meetings are on Zoom. Go to blackboard and go into your courses click on "computer science Tutoring course" then go into the zoom room to see a list of tutoring meetings. NOTE: we have six more sessions that will be added (see blank colored squares below) Hopefully...
Big Data Lab FAQ
What is the Big Data Lab used for? What classes use the Big Data Lab? What is a Virtual Machine (VM)? How do I access VMs in the Big Data Lab? Off Campus Campus WiFi (eduroam) Hofstra lab computers What am I allowed to use a VM for? Are there...
VPN Frequently Asked Questions
How do I access VMs in the Big Data Lab? How do I login? What is my username and password? What do I do with the file downloaded from csconnect? Where do I need to use the VPN? Who can use the VPN and how do I get access? Help!...
CS VPN Help
Need help connecting to the Computer Science VPN? Take a look at these common issues and solutions.

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