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Support topics

  • Help Desk

    The help desk serves faculty, staff, and administration of the Hofstra community.

  • Remote access to the Labs

    Students and faculty can access the department’s lab resources from off campus. A connection to the Computer Science VPN is required to access the vSphere client from off-campus and to SSH or RDP into virtual machines (VMs) in the Big Data Lab. The VPN must also be used to access...

  • How to access a PC with Remote Desktop

    This guide shows you how to use Remote Desktop to access a Windows PC or virtual machine remotely.

  • Tunnelblick troubleshooting

    This computer’s apparent public IP address was not different after connecting… After connecting to the VPN, you may recieve this warning message: As the VPN employs split-tunneling, this is normal and you can simply dismiss or ignore this message. After 30.0 seconds, gave up trying to fetch IP address information....

  • Fall 2020 CS Tutoring Schedule

    ALL meetings are on Zoom.  Go to blackboard and go into your courses click on "computer science Tutoring course"   then go into the zoom room to see a list of tutoring meetings. NOTE:  we have six more sessions that will be added (see blank colored squares below)   Hopefully...

  • Big Data Lab FAQ

    What is the Big Data Lab used for? What classes use the Big Data Lab? What is a Virtual Machine (VM)? How do I access VMs in the Big Data Lab? Off Campus Campus WiFi (eduroam) Hofstra lab computers What am I allowed to use a VM for? Are there...

  • VPN Frequently Asked Questions

    How do I access VMs in the Big Data Lab? How do I login? What is my username and password? How do I know if I am connected to the VPN? What do I do with the file downloaded from csconnect? Where do I need to use the VPN? Who...

  • OpenVPN troubleshooting

    It does not accept my username and password! How do I login? Please make sure you are using the correct username and password. For the csconnect website and when connecting to the CSVPN with a OpenVPN client (e.g. OpenVPN GUI, Tunnelblick), you must provide your Hofstra Network ID, aka. portal...