Support topics

Contents

• ITS Service Desk

  The ITS Service Desk serves the entire Hofstra community.

• OpenVPN GUI troubleshooting

  Here are tips for the most common issues encountered with the OpenVPN GUI client on Windows.

• Remote access to the Labs

  How to reach the department's Linux workstations, virtual machines and the Star HPC cluster from on and off campus.

• How to access a PC with Remote Desktop

  This guide shows you how to use Remote Desktop to access a Windows PC or virtual machine remotely.

• Tunnelblick troubleshooting

  Try these suggestions if you run into issues with Tunnelblick, the OpenVPN client used to connect to the Computer Science VPN on macOS.

• Computer Science Tutoring

  Tutoring for Computer Science courses is held in SIC 226, the department's tutoring room.

• Virtual Machine FAQ

  Questions and answers about the course and project virtual machines hosted in the SIC Data Center.

• VPN Frequently Asked Questions

  How do I access VMs in the Data Center? How do I login? What is my username and password? What do I do with the file downloaded from csconnect? Where do I need to use the VPN? Who can use the VPN and how do I get access? Help! I...

• CS VPN Help

  Need help connecting to the Computer Science VPN? Take a look at these common issues and solutions.