Support topics

  • Help Desk

    The help desk serves faculty, staff, and administration of the Hofstra community.

  • Remote access to the Labs

    Students and faculty can access the department’s lab resources from off campus. A connection to the Computer Science VPN is required to access the vSphere client from off-campus and to SSH or RDP into virtual machines (VMs) in the Big Data Lab. The VPN must also be used to access...

  • Big Data Lab FAQ

    What is the Big Data Lab used for? What classes use the Big Data Lab? How much storage space can I get for a VM? What am I allowed to use a VM for? Are there any restrictions? How do I access a VM in the Big Data Lab? How...

  • VPN Frequently Asked Questions

    How do I access VMs in the Big Data Lab? How do I access Big Data Lab VMs from Hofstra lab computers? Why can’t I access my virtual machine from the Hofstra network? It does not accept my username and password! How do I login? What do I do with...

  • VPN troubleshooting

    Troubleshooting tips You can follow these basic steps to resolve most problems you may encounter using the VPN. Please try these steps before contacting us for help. Connection problems may be resolved by disconnecting and restarting the OpenVPN client. Try restarting your machine. Sometimes a restart is necessary before you...